Frequently Asked Questions
Your Link Between City and Coast
From booking to delivery
– what you need to know
From booking details to proof of delivery, this page explains how City2Coast Couriers handles business deliveries across Brisbane and the Coast—plus the Fraser Coast, Western Downs and northern NSW. You’ll find info on on-demand jobs, scheduled runs, airport freight and pricing (POA).
Pricing: on application — tell us the pickup, drop-off and load details for a fast quote, call 0414 453 150 today.
We run across Brisbane and the Coast, with regular work to the Fraser Coast, Western Downs (Toowoomba/Dalby/Chinchilla/Miles) and northern NSW (e.g. Grafton), plus the surrounding islands. If you’re outside these areas, ask—we may be able to help or coordinate a partner.
Yes—on-demand bookings are available. Tell us the pickup/drop-off details and timing, and we’ll confirm the earliest pickup window and direct routing.
Pricing is on application and depends on distance, load, urgency and access. Share pickup/drop-off addresses, contact names, hours, load description/size/weight and any access notes. We’ll respond quickly with a price.
- Pickup & delivery addresses and contact names/numbers
- Business hours/site access instructions (docks, security, lifts, stairs)
- Load details (cartons/pallets, size/weight, fragile/handle-with-care)
- Equipment needs (pallet jack, tail-lift, second person)
- Any timing requirements or site induction details
From satchels and cartons through to palletised freight. Oversize or unusual items are by arrangement—share dimensions/weight and we’ll right-size the vehicle.
There are practical limits per vehicle. If you provide dimensions/weight (or pallet count) we’ll match the right vehicle and advise any constraints before confirming.
Yes. We collect from Brisbane Airport cargo terminals. Please provide your Air Waybill (AWB), airline/handler, ETA/availability, and any authority to collect. Terminal/storage fees remain the sender/receiver’s responsibility; we can pay on your behalf and add it to the invoice if required.
Yes—we can coordinate road or air connections and manage it end-to-end, including hand-offs and updates.
We provide status updates and proof of delivery (POD) on completion (name/signature and/or delivery photo notes).
Yes—POD is included for business jobs. Let us know if you require a specific format (signature name, photo, time stamp, reference).
Not routinely. Dangerous goods require pre-approval and correct packaging/documentation. We don’t carry cash, jewellery/valuables, live animals, or temperature-controlled perishables.
Please pack and label items so they can be moved safely (sealed cartons, protected edges, strapped/shrink-wrapped pallets). We may decline unsafe or unlabelled freight.
Yes—by arrangement. Tell us at booking so we allocate the right vehicle. A second person can be arranged for heavy/awkward items.
If a driver is kept waiting beyond a reasonable loading/unloading window, waiting time charges may apply. Please advise site conditions to avoid delays.
We can attempt re-delivery or deliver with Authority to Leave (ATL) if permitted. Re-delivery/ATL is at your risk and may incur additional charges.
Yes—please note access, parking or security restrictions in advance so we can plan the right vehicle and avoid delays.
Standard business hours with after-hours and weekend work by arrangement. Let us know your timing and we’ll confirm availability.
Pricing is POA based on distance, load, urgency, equipment, and access. Surcharges may apply for after-hours, waiting time, tolls, terminal fees or special equipment.
Yes—ABN invoicing and business accounts are available on application. One-off jobs can be paid per booking.
We accept standard business payment methods; details are provided with your quote/invoice. If you need a purchase order or reference on the invoice, include it when booking.
We carry standard business insurances; however, coverage varies by job and value. For high-value freight, we recommend your own transit insurance. Ask if you need confirmation of cover.
Contact us as soon as possible. Route/timing changes may affect the quote; we’ll re-confirm before proceeding.
